Connect Jira and send each project to the right channel

Connecting Jira takes about five minutes. You need a Freesbe admin with an Atlassian account that can browse the projects you want, and create issues and comments in them. Freesbe acts in Jira as that account, so a shared admin account works well.

Before you start

• Make the channels first, such as #ops for the Operations project and #storefront-dev for the Storefront project. Make a channel private if not everyone in the workspace should see its project.
• Note each project’s key, the letters before an issue’s number (OPS in OPS-7).

In Freesbe

1. Open Workspace settings → Integrations & apps → Integrations → Dev tools and click Connect Jira.
2. Atlassian opens. Pick your site if you have more than one, and click Accept.
3. You’re back in Freesbe, and it says Jira connected.

Subscribe the channels

1. Under Channel subscriptions, click Subscribe a channel.
2. Pick the project and the channel. The default posts new issues, status changes and assignments; tick Comments for more.
3. Optional: list labels under Only these labels (customer, urgent) to leave the rest out.
4. Click Subscribe, then open its ⋯ menu and click Post a sample card to see one in the channel.

People can do the same from the channel itself: /jira subscribe OPS.

Split one project across channels

Subscribe the same project more than once, each to its own channel with its own picks: for example everything to #ops, and only issues labelled customer to #support.

See Jira for everything the cards and previews show. If nothing arrives, check the connecting account can browse the project in Jira and that the subscription is on.