Close a workspace

The workspace’s owner can close it at any time. Nothing disappears the moment you click: a paid workspace keeps working until the end of the period you paid for, then it’s read-only for 30 days, and only then is everything in it deleted. Until the deletion starts, the owner can reopen it.

Closing a workspace is about the workspace, not the people in it. Everyone keeps their Freesbe account and their other workspaces.

Before you start

• Export what you want to keep. Owners and admins can export the workspace, before closing or while it’s read-only.
• Only the owner can close it. If that should be someone else, the owner can hand the workspace over first.

Close the workspace

1. Open Workspace settings → General → Workspace and scroll to Close workspace. It lists add-ons that end with the plan and whether a phone system is turned off.
2. Type the workspace’s name to confirm, and tell us why, if you like.
3. Click Close workspace and confirm. Freesbe asks you to verify it’s you first.

The owner and admins get an email with the dates, and the owner gets one more a week before the deletion.

What happens, and when

When	What happens
Right away	The plan won’t renew. Everyone sees a banner with the date. On Free, the workspace goes read-only now.
Until the paid period ends	Everything works as usual. Nothing is refunded for the rest of the period.
When the period ends (or right away, Free)	The workspace is read-only: everyone can read, search and download, admins can export, and nobody can post, call, upload or change settings. The phone is turned off.
30 days later	Everything in the workspace is deleted, and its phone numbers are released.

While it’s read-only, webhooks, apps and integrations can’t post to it either. An incoming webhook answers workspace_closed.

Reopen it

The owner can reopen the workspace in Workspace settings → General → Workspace → Close workspace any time before the deletion starts:

• Still in its paid period: click Reopen workspace, and the plan renews as before.
• Read-only: click Reopen workspace. It’s back on Free, with everything in it. Choose a plan on the Billing page to get paid features back.

Renewing the plan in the billing portal before the period ends keeps it open too.

What we delete and what we keep

After the 30 days:

Data	What happens
Channels, messages, threads, reactions, files and canvases	Deleted
Meetings, recordings, transcripts, huddles and call history	Deleted
Integrations, webhooks, apps, workflows, custom domain and settings	Deleted
Exports of the workspace	Deleted
Phone numbers	Released
People’s Freesbe accounts and their other workspaces	Stay
People imported from Slack who never signed in	Their name and address are deleted
Invoices, and a record that the workspace was closed, by whom and when	Kept 7 years, as tax law asks. No messages or files.

Backups roll off within 30 more days, so the workspace is gone from everywhere within 60 days of the deletion. See the privacy policy for how long we keep data.

Your own account

To delete your Freesbe account as well, see Delete your account. A workspace you’re closing doesn’t stop you.